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FAQ

Do you have any doubts about WEG Motor Scan? Check the answers for our Frequently Asked Questions.

How do I sign in to the App?
The registration of a new login can be done either by the WEG IoT Platform in https://iot.weg.net or through the mobile application following the instructions available on the screen. The platform and the application share the same login, not having to make two registrations.
How to configure WEG Motor Scan?
The WEG Motor Scan must be configured using the instruction guide available in the mobile application.
What should I do if the mobile app does not find the WEG motor serial number?

The user can register the nameplate data manually through the field “I don't have a serial number”.

How does scheduling vibration measurements work?
Vibration measurements occur according to the schedule chosen by the user during the WEG Motor Scan configuration. A maximum of 12 schedules are accepted per day and it is recommended to schedule times within the period of engine operation.
Can the measurement schedule be changed after it has been configured?
Yes. After the initial setup you can modify the schedules through the mobile app. It's necessary to be close to WEG Motor Scan to make configuration changes.
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Want more information or want to know how to get the WEG Motor Scan? It's simple! Click on the link bellow and we will get back to you as soon as possible.

Want to buy it?

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Want more information about the product?

Download Materials

Want technical support?

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WEG Group - Motors Business Unit
  • Avenida Prefeito Waldemar Grubba, 3300 - 89256-900 - Jaraguá do Sul - SC
  • Phone: +55 47 3276 4000
  • E-mail: motores@weg.net
 

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