FAQ
Do you have any doubts about WEG Motor Scan? Check the answers for our Frequently Asked Questions.
I forgot my password. How can I recover?
You'll need to remember the email address used in your account to perform automatic recovery. Just go to https://iot.weg.net and click on the "Forgot your password?" Link.
Enter your email and click on "Send verification code". Open the email with the title similar to "Verification code", copy the received code and paste it into the according field. Click "Verify code" and "Continue," then enter your new password.
I received an email to access a plant. What do I do?
Use this email to access content via the link available or to download the app from one of the available app stores. If you do not already have an account, navigate to https://iot.weg.net and click on "Sign Up" to create an account.
You will already have access to the plant that you were invited when you finish your registration.
How do I install the WEG IoT App?
You can follow one of the links below to be redirected to the app store on your smartphone or tablet.
How do I give permission for others to see my plant?
You must be a plant administrator to grant access to other people. You can do this from the "My Plants" panel and clicking the "More" button of the plant you want to share. Click on "User Management", add the email of whom you want to add and choose the type of access to be granted.
Do I need to turn the WEG Motor Scan on when I receive it?
Yes. To activate the sensor, use the mobile app, click on "New Device", then "Select" and "Activate". Then position the sensor according to the instructions provided by the application. Attention: Once activated, the sensor must be configured within five (5) minutes, otherwise it will automatically return to the deactivated mode.
Want to buy it? Want more information about the product? Want technical support?Want more information or want to know how to get the WEG Motor Scan? It's simple! Click on the link bellow and we will get back to you as soon as possible.