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  2. FAQ

Frequently Asked Questions (FAQ)

What is the Specialist module, and how do I get access to this module?

The Specialist module is the module that performs diagnostics and predicts possible failures using AI (Artificial Intelligence) algorithms, in addition to “learning” new behavior patterns.

To use this feature, customers who have an active annual subscription to the Motion Fleet Management may purchase the annual subscription to the Specialist module for their sensor.

What is the Exchange module, and how do I get access to this module?

The Exchange module is the module that allows our customers to access data from our WEG Motor Fleet Management and export it to their platform.

To use this resource, customers who have an active annual subscription to the Motion Fleet Management may purchase the annual subscription to the Exchange module for their sensor.

What is the difference between the WEG Motor Fleet Management and the IoT Portal?

The Motion Fleet Management is a new tool for monitoring motors and other assets, such as variable speed drives (low and medium voltage), gearboxes and pumps. It has a user-friendly interface, and its navigability makes it easy to locate assets quickly.

I am already a registered customer on the IoT Portal (I have an active subscription), and I have active sensors (scans sending data to the IoT Portal). In this case, how can I add new scans?

El Portal IoT recibirá el registro de nuevos WEG Motor Scan para clientes que utilizan esta plataforma.

Los WEG Motor Scan producidos hasta 23/06/2020 con código 14445601 poseen una suscripción incluida (built-in) para 1 año de utilización del Software. Para el WEG Motor Scan, después de esta fecha, con código 15521739, deberá ser contratado un plan de suscripción, para que el cliente pueda usufructuar un nuevo registro.

Ya soy cliente registrado en el Portal IoT (tengo suscripción vencida o venciendo) y tengo sensores activos (scan enviando datos al Portal IoT). ¿En este caso es necesario hacer la migración al MFM (Motion Fleet Management)?

Las migraciones no son compulsorias. En caso de que el cliente desee migrar los datos del Portal IoT, deberá contactar a WEG, a través del e-mail vendasWDi@weg.net.

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