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  1. Home
  2. FAQ

Frequently Asked Questions (FAQ)

What are the main functions and resources of the software?

The main features of the software are:

  1. The Management module for monitoring the LV electrical and thermal quantities of the transformer;
  2. Specialist modules, in which artificial intelligence algorithms provide diagnostics on a specific condition of the transformer, such as the fleet health index, lifetime estimation, energy management, physical-chemical analysis and dissolved gas analysis;
  3. KPIs and
  4. Fleet reports.
Does the WEG Transformer Fleet Management portal have a connection with the WEG Motion Fleet Management portal?

No, it does not have. So far, both portals operate independently.

Why can't I register successfully my company on the WEG Transformer Fleet Management portal?

To successfully register your company on the WEG Transformer Fleet Management portal, make sure you have filled in all the data correctly. In particular, make sure you have filled in a valid Tax Number, otherwise the registration becomes unfeasible.

To reinforce reliability, what means are used for data protection on the WEG Transformer Fleet Management (TFM) portal? How does the portal security work? What technologies are used? And how is cybersecurity handled?

WEG Transformer Fleet Management (TFM) uses encryption mechanisms for data. During the transmission, communication between devices is encrypted using TLS, an industry-standard and widely used scheme.

Security is also applied to API access by standard JSON Web Tokens authentication. TFM does not store tokens after they are generated. It is up to the user to save this information securely. Devices that communicate via MQTT use application secrets and keys and are implemented in the same way as API Tokens, although they automatically access the specific application scope. Infrastructure security is done using Google Compute Engine's persistent disk functionality, which encrypts all data in transit and at rest. To protect plants, systems, machines and networks against cyber attacks, it is necessary to implement maintenance continuously and completely.

What is an event? When is it generated?

An event is characterized by the change of state of one of the parameters that Transformer Fleet Management monitors. The change of state indicates that one of the alarm criteria has been exceeded, either at the alert level or at the critical level.

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